Thursday, 20 January 2011

Asda Customer Services

Look, Asda in Langley Mill, it is time you got your prices sorted out once and for all. And your deplorable customer services want a good shaking up.

I was led to believe that in the shop environment the customer is always right, I don't mean you should take abuse or bad manners from anyone. But when someone returns with a till receipt that they've checked at home and found that they've been overcharged, at least have the good grace to believe them instead of making them feel like a time-wasting liar!

The latest discrepancy was on apples, my friend bought the ones on offer last week and ended up being overcharged by 74p. Yes, you may think it's a piddling amount but it all adds up. Just think about it, you go for a bag of apples, find that if you buy 2 bags [of certain apples] then you get them on offer. You probably wouldn't normally buy 2 bags of apples but the offer is too good to miss. Then you find later that you've paid full price for something you didn't really want or need and is even likely to get wasted.

And as the apples offer was no longer on and there were no records kept of old offers or prices [really!!??], my friend was made to feel stupid and at fault because she didn't check her receipt straight away. How many people stand there going through their receipt at the till?

The only person I know who can comfortably check their receipt and query it in situ is my grumpy old man, he did so with 2 pizzas and was refunded £1, but this meant a member of staff being called over, who then had to go back to the freezers and check the price of the pizzas then back to the checkout, then the woman on checkout had to faff about putting the £1 back on his debit card, taking 6 minutes overall. I couldn't do it, I'd blush horribly under the glares of the tutting, grumbling, moaning people in the queue behind me.

Come on Asda, you should be treating the people who pay your wages better than this ...

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Be nice, I'm very sensitive.